PRIVACY POLICY – BK AUDIO
Update date: 02-19-2020
1. WE CARE ABOUT YOUR PRIVACY
Hello! This notification describes the way in which we, BK AUDIO, treat your personal data when you provide it to us through our website https://www.bkaudio.com.mx/. We ask you to read it carefully. We care about your privacy. For this reason, we have applied technical and organizational measures to protect the personal data that you provide us when using our Website.
2. WHAT CATEGORIES OF PERSONAL DATA DO WE COLLECT AND WHY?
2.1 Processing of orders placed through our Website
Every time you place an order, we collect information about you such as your name (first and last), your email address, your phone number and your address. We process the information collected in order to administer your order and, among other things, to communicate with you in relation to your order (for example, to assist you in the event of any problem with the delivery of the items) and to fulfill our contractual obligations to you. There is no possibility for you to be a client of Bk Audio if you do not accept that we treat the personal information that we have previously referred to. Bk Audio will keep your information while you are a client of the company and for 36 more months once you stop being a client for the purposes mentioned in the previous paragraphs. After that time, it will be stored in accordance with a series of applicable legal requirements, including the Mexican record retention law. Once the terms provided in these have expired, we will proceed to delete your personal information. In addition, when making payments through the Website you must provide additional information, such as your debit or credit card details. At Bk Audio we work with third party payment service providers to process payments made through the Website. Such payment service providers act as data controllers when they process your personal data for the purpose of processing payments. The determination of the categories of personal data described above is necessary to be able to process your orders. If you do not provide us with the necessary information, we will not be able to process your orders. We will retain information relating to your orders and transactions, including any support emails relating to them, in case of any problems with the products delivered and for accounting purposes.
2.2 Use of the Website and newsletters
Provided you give us your consent to do so, we may also process any of your personal data (such as your name and email address) that you have voluntarily provided to us by checking a box on our checkout form in connection with product evaluation or subscription to our newsletter. Any published reviews will be retained until further notice, and we will continue to send you our newsletter until you tell us to stop sending you future communications. In addition, we collect visitor statistics that include the content and the pages visited, the web pages of origin and the searches that they carry out on our Website. At Bk Audio we use this data in order to personalize users' browsing and electronic shopping experience and to continuously develop, test and improve our Website. Bk Audio does not collect full IP addresses. Therefore, the data we collect cannot be linked to you or used to identify you. At Bk Audio we use cookies and similar technologies to compile our visitor statistics. By enabling cookies in your web browser and using our Site, you agree to our use of cookies. For additional information on how we use such cookies, please see our Cookies Policy.
2.3 Direct marketing and surveys
Provided you give us your consent to do so, we may process your email address to send you direct marketing information in order to fulfill our legitimate interest in informing you of offers on our products and services. In addition, we may process information related to your order history, the value of your orders, the payment methods you have used and the country from which you have accessed our Website in order to send you by email or electronic means of communication similar offers that are relevant and tailored to your preferences. You have the right to object at any time to the processing of your personal data for direct marketing purposes and to tell us not to send you further communications in the future. If you want to do so, contact us using the information you will find later. We may also process your name,
your email address and your order history in order to carry out surveys and thus satisfy our legitimate interest to better understand the opinion that our customers have about us and our products and services. Individual survey results are kept only for the period necessary to compile the aggregate result, after which they are deleted. For its part, the aggregated information will be kept until further notice.
2.4 Statistics and business development
We may process the personal data you provide us – including your location, the categories of products you have purchased and information about the payment method you have used – when you use our Website for statistical purposes, for example to see how many individuals of a certain age range have purchased a certain product. This statistical information may be used for business development purposes. The processing of your personal data is necessary to satisfy our legitimate interest in continuously improving our business and launching new products and services.
3. WHO HAS ACCESS TO YOUR PERSONAL DATA?
3.1 Third party payment service providers
Your personal information may be processed by entities called "data processors" that help us manage our communications with you. These data processors will only manage your personal information for the purposes for which it was collected. At BK Auido we use third party payment service providers to manage payments made through our Website. In order to manage your orders and fulfill your contract with us, we will disclose to these payment service providers your name, address, order details, credit or debit card details, and device. that you used to process the purchase. As stated above, such payment service providers act as data controllers when processing your personal data for the purpose of processing payments.
3.2 Associated transport and storage companies and other third party service providers
At BK audio we work with third-party associated transport and storage companies to manage the orders placed by our customers. Consequently, we will disclose your name, your address, your telephone number, and the information related to your orders in order to administer them and fulfill our contractual obligations to you. We may also contract with additional third-party service providers other than those mentioned in Section 2 for the purposes specified in this and additional purposes, such as conducting customer surveys and sending personalized offers. The third-party service providers we contract with sign contracts that require them to process your personal data in strict accordance with our instructions and that prevent them from using it for any other purpose. In addition, they are obliged to apply technical and organizational security measures to protect and safeguard your personal data.
3.3 Group companies
In addition to the purposes described above, we may also disclose your personal data to BK Audio group companies. The disclosure of data to the companies of the group is carried out in the same legal terms as its treatment.
3.4 Other third parties
Lastly, we may process and disclose the personal data that you have provided to third parties other than those described above in order to satisfy our legitimate interest in complying with applicable laws and regulations, responding to legitimate regulatory requests and other relevant requirements of courts and competent public authorities, and determine, exercise and defend legal claims. In addition, in the event that our company is the subject of a merger or transfer of assets, we may disclose your personal data to third parties in order to satisfy our legitimate interest in carrying out such merger or transfer of assets.
4. WHAT ARE YOUR RIGHTS?
You have the right to request access to your personal data that we have stored. In addition, you have the right to request the rectification of any incorrect or incomplete personal data. Likewise, you have the right, as long as the processing of your data has been carried out with your consent, to revoke said consent to the processing of your personal data at any time. If you have any problem with the processing of your personal data, do not hesitate to contact us. Naturally, you have the right to lodge a complaint with your local Data Protection Office if you wish to do so. As of May 25, 2018, You also have the right, to the extent permitted by applicable data protection laws, to the deletion of your personal data, the limitation of its treatment, the challenge of certain treatments and the portability of your information. The right to data portability applies to your personal data that you have provided to us and that we process either with your consent or in order to fulfill our contractual obligations to you. These typically include your name, your email address, your phone number, your address, your order information, and your order history. These may also include any product evaluations you have made on the Website and the results of surveys.
5. HOW ARE WE GOING TO NOTIFY YOU OF THE CHANGES WE MAKE IN THIS RATIFICATION?
In the event that we make any changes to this information, we will notify you through our Help Center. We encourage you to periodically review our Privacy Policy when visiting our Site.
6. DO YOU HAVE ANY QUESTIONS?
If you have any questions or queries regarding the treatment of your personal information, do not hesitate to contact us using the following information.
